If you're having problems logging in, the first thing you should try is making sure you are logging in with the correct account type.
If you are unsure of which account type you have, please try each one. Once you have selected an account type, you should see the Security code appear.
Please make sure you fill in the Username and Password correctly, remembering that they are case sensitive. If it's still saying that you have got the information incorrect, please use the Forgot your password? option.
If you still cannot log in, please send us a support ticket, giving us the email, and URL(s) in the account, to help us find it. If you happen to know the account number, this would be very useful. We cannot search via username.